2008 – Conyers, Georgia
Theo Gilbert-Jamison is the author of the book, The Six Principles of Service Excellence. She is also Chief Executive Officer and Managing Partner of Performance Solutions by Design, an elite performance consulting firm that caters to luxury and premium brands with an emphasis on creating the ultimate customer experience. As the creative force behind the innovative concepts and methodologies utilized by Performance Solutions by Design, Theo is a highly sought after speaker and consultant to senior executives in high profile organizations. Under her leadership, Performance Solutions by Design assists organizations, great and small, in driving and sustaining a culture of service, performance, and operational excellence by helping them identify and overcome those barriers that prevent achieving world-class recognition in customer service and profitability. Prior to launching Performance Solutions by Design in 2003, Theo Gilbert-Jamison was Vice President of Training & Organizational Effectiveness for the Ritz-Carlton Hotel Company, L.L.C. During a 17-year career with The Ritz-Carlton, she oversaw the daily operations of The Ritz Carlton Leadership Center and was also responsible for the company’s worldwide training and development initiatives. Today, Theo works closely with a diverse group of organizations, ranging from automotive, legal and financial services, to education, hospitality, healthcare, professional golf and home building. She recently co-authored a new book with her business partner Vivian Bright, titled The Leadership Book of Numbers, and is also currently working on her third book, Becoming a Level Three Organization, scheduled to be published in 2009.
