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Sidney D. Wolk

January 1, 1999

Chairman and CEO The Cross Country Group – Boston, Massachusetts

Sidney Wolk founded The Cross Country Group in 1972 after creating, building, and subsequently selling several other successful businesses. Among Sid’s business objectives was the goal of creating a large national company that would become the recognized leader in its field. With The Cross Country Group, which is today the largest privately-held company of its type, he has successfully achieved that goal. CCG runs and operates multiple state-of-the-art telecommunications centers in Massachusetts, Arizona, Florida, Indiana and Texas serving Canada, the United States and Mexico. The Cross Country Group is the leading provider of private-label customer service programs in North America, operating through five business units, with approximately 2,000 associates. Cross Country helps more than 250 corporate clients in a range of industries to enhance customer acquisition and retention, improve customer service, and create new profit centers. CCG businesses include: Cross Country Automotive Services – the largest privately-held provider of roadside assistance and other automotive Global Positioning System (GPS) services in the United States (over 30 million motorists have access to Cross Country for services and benefits wherever they travel in North America, whenever they need it, 24 hours a day, every day of the year.) Before You Move – an information and marketing services company that helps corporate clients identify, acquire, and retain customers that are relocating. Cross Country Home Services – an administrator of home assistance and home warranty programs.