Communications Center
Phone: 989.837.4421 or
Toll Free: 877.209.HELP
Fax: 989.837.4334
E-mail: helpdesk@northwood.edu
Hours of Operation
8:00 a.m. - 8:00 p.m.
Friday 8:00 a.m. - 6:00 p.m.
Saturday CLOSED
Sunday 5:00 p.m. - 10:00 p.m.
All times are Eastern Standard Time and excludes holidays.
News & Events
- Northwood Appoints Dr. Kristin Stehouwer as Executive Vice President, Chief Academic Officer
- 'Peace Through Business' coming to Northwood University
- Dr. Timothy Nash Named Vice President for Strategic and Corporate Alliances and First David E. Fry Endowed Professor
- Transfer Program Launched with Karnavati Education in Gujarat, India
- Northwood Appoints Dr. Lisa Fairbairn as Dean of the DeVos Graduate School of Management
Help Desk
 Can't Log-In? Password Reset |
 Faculty/Staff Support |
 Student Support |
 Blackboard Help |
 Blackboard User Manual |
The Information Technology Help Desk is your contact point for all computer related questions or problems at Northwood University. Help Desk staff will either assist you directly or route your request to the appropriate IT staff member.
Blackboard Help
Student Blackboard Support Documentation
- Recommended Hardware and Software
- Getting started in my.northwood
- Inside my.northwood
- Navigating a Course
- Accessing the Course Syllabus
- Posting to a Discussion Board
- Submitting assignments to Turnitin
- Submitting assignments using Course Links
- Taking an Online Test
- Text Box Editor Functions
- DeVos Case Study Information
Faculty Blackboard Support Documentation
- Recommended Hardware and Software
- Faculty Quick Start Guide
- Logging in
- Inside my.northwood
- Post a course syllabus
- Add an announcement
- Record Attendance
- Add a Discussion Board
- Add a Turnitin assignment
- Add an assignment using Blackboard Assignment Tool
- Getting Started with Grade Center
Blackboard Grade Center Tutorials
Faculty/Staff Support
Utilize the resources below to access frequently used applications.
- Accessing the "S" Drive From Home Using Windows XP
- Accessing the "S" Drive From Home Using Windows VISTA
- Accessing Webmail
- Accessing Personal Web Space
- Northwood University's Dell Store
- Datatel New User Guide
- How to Synchronize Your Phone with an Exchange Server
- Internet Explorer 7.0 Reference Guide
- Internet Explorer 7.0 Shortcuts
- My.Northwood Login
- Password Reset
- Using Outlook Spam Folders
Telephone System Help Documentation
- Telephone User Guide
- Quick Reference Guide
- Directory Feature
- Michigan Messaging Features
- Florida Messaging Features
Student Support
Utilize the resources below to access user documentation.
- Accessing the "S" Drive From Home Using Windows XP
- Accessing the "S" Drive From Home Using Windows VISTA
- Accessing Webmail
- Antivirus Options for Non-Resident Students
- Connecting Macintosh/OSX Computer To The Network
- Dell Promotion for Northwood University
- Frequently Asked Questions
- How to Install "Clean Access" for Non-Residents
- How to Install "Clean Access" for Residents
- How to Synchronize Your Phone with an Exchange Server
- Internet Explorer 7.0 Reference Guide
- Internet Explorer 7.0 Shortcuts
- Password Reset
- Using Outlook Spam Folders
- Networking Your PlayStation
- Networking Your XBox
Additional Tools
- Click here for Wireless Specifications for your PC
Microsoft Office 2007 is here!
Utilize the following links for reference:
- Microsoft Office Word 2007 Online Reference Guide
- Microsoft Office Excel 2007 Online Reference Guide
- Microsoft Office Powerpoint 2007 Online Reference Guide
- Don't have Microsoft Office 2007. Download the Microsoft Office Compatibility Pack. By installing the Compatibility Pack in addition to Microsoft Office 2000, Office XP, or Office 2003, you will be able to open, edit, and save files using the file formats new to Word, Excel, and PowerPoint 2007.
- Microsoft Office Software Student Promotion