Northwood places high importance on obtaining feedback from students and responding to areas of concern in a timely manner. Complaints are addressed informally and formally. Each campus /program area has a process for collecting, analyzing and addressing formal student complaints. Formal complaints must be in writing. Northwood logs complaints and ensures timely tracking of response(s) and outcomes for each. The university regularly reviews complaints to determine potential systemic issues/themes and identify opportunities for improvement. Northwood communicates the process through a variety of means including student orientation and Student Handbooks. Students with a formal complaint or wishing to learn more about the complaint process should contact the respective Campus President at the Residential Campuses or the respective Deans of the DeVos Graduate School of Management, Adult Degree Program, or International Programs.
Recent amendments to the Higher Education Act of 1965 include changes in regulations for State Authorization that may impact online, distance, and correspondence education providers. In compliance with the language passed in the Higher Education Opportunities Act of 2008, the U.S. Department of Education (USDOE) determined that institutions offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student's state.
Students are encouraged to utilize the institution’s internal complaint procedures prior to filing a complaint with the state agency or agencies. The regulations require states to provide the opportunity for students to lodge the following types of complaints:
- Allegations of state consumer protection violations, including, but not limited to fraud and false advertising.
- Allegations that state laws or rules addressing the licensure of postsecondary institutions have been violated.
- Allegations regarding the quality of education or other accreditation requirements.
Alaska Commission on Postsecondary Education
Arizona State Board for Private Postsecondary Education
Bureau for Private Postsecondary Education
Colorado Department of Higher Education
Office of Higher Education
|Delaware||The Delaware Department of Education
The Delaware Department of Education will investigate complaints. Such complaints must be in writing and verified by the signature of the person making the complaint. Oral, anonymous or unsigned complaints will not be investigated. Until the web site is functional, please write or call for more information. The Delaware Department of Education; Teacher and Administrator Quality; John W. Collette Resource Center; 35 Commerce Way; Dover, DE 19904. The Delaware Department of Education phone number is 302‐857‐3388.
|District of Columbia||
Office of the State of Superintendent of Education
Florida Department of Education
State of Georgia Nonpublic Postsecondary Education Commission
Hawaii Postsecondary Education
Idaho State Board of Education
Illinois Board of Higher Education
Indiana Commission for Higher Education
The Kansas Board of Regents
Kentucky Council on Postsecondary Education
Board of Regents State of Louisana
Maine Department of Education, Office of Higher Education
Higher Education, 23 State House Station Augusta, Maine, 04333, with specific facts and allegations and signed by the complainant. The school shall be notified of any complaints which are to be investigated.
Massachusetts Department of Higher Education
Licensing and Regulatory Affairs (LARA)
Mississippi Commission on College Accreditation
Missouri Department of Education
Montana University System
Nebraska Coordinating Commission for Postsecondary Education
Commission on Postsecondary Education
New Hampshire Department of Education
State of New Jersey Office of the Secretary of Higher Education
New Mexico Higher Education Department
New York State Education Department
University of North Carolina General Administration
North Dakota University System
Ohio Higher Ed Department of Higher Education
Oklahoma State Regents for Higher Education
Higher Education Coordinating Commission
Pennsylvania Department of Education
Rhode Island Board of Governors for Higher Education
South Carolina Commission on Higher Education
South Dakota Office of the Attorney General
Tennessee Board of Regents
Texas Higher Education Coordinating Board
Utah Department of Commerce
Vermont Department of Education, State Board of Education
State Council of Higher Education for Virginia
Washington Student Achievement Council
West Virginia Higher Education Policy Commission
Wyoming Department of Education
Higher Learning Commission
A Commission of the North Central Association