Student Complaints

Northwood places high importance on obtaining feedback from students and responding to areas of concern in a timely manner. Complaints are addressed informally and formally. Each campus /program area has a process for collecting, analyzing and addressing formal student complaints. Formal complaints must be in writing. Northwood logs complaints and ensures timely tracking of response(s) and outcomes for each. The university regularly reviews complaints to determine potential systemic issues/themes and identify opportunities for improvement. Northwood communicates the process through a variety of means including student orientation and Student Handbooks. Students with a formal complaint or wishing to learn more about the complaint process should contact the respective Campus President at the Residential Campuses or the respective Deans of the DeVos Graduate School of Management, Adult Degree Program, or International Programs.

Recent amendments to the Higher Education Act of 1965 include changes in regulations for State Authorization that may impact online, distance, and correspondence education providers. In compliance with the language passed in the Higher Education Opportunities Act of 2008, the U.S. Department of Education (USDOE) determined that institutions offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student's state.

Students are encouraged to utilize the institution's internal complaint procedures prior to filing a complaint with the state agency or agencies. The regulations require states to provide the opportunity for students to lodge the following types of complaints:

  • Allegations of state consumer protection violations, including, but not limited to fraud and false advertising.
  • Allegations that state laws or rules addressing the licensure of postsecondary institutions have been violated.
  • Allegations regarding the quality of education or other accreditation requirements.

State

 

State Agency/Resources

 

Alabama

Alabama Commission on Higher Education
http://www.ache.state.al.us/

Complaint Form

Alaska

Alaska Commission on Postsecondary Education
http://acpe.alaska.gov/ABOUT_US/Consumer_Protection

Arizona

Arizona State Board for Private Postsecondary Education 
https://ppse.az.gov/complaint

Arkansas

Arkansas Department of Higher Education
Alana.Boles@adhe.edu

Student Grievance Form

California

Bureau for Private Postsecondary Education
www.bppe.ca.gov/enforcement/complaint.shtml

Colorado

Colorado Department of Higher Education
http://highered.colorado.gov/Academics/Complaints/default.html

Connecticut

Office of Higher Education
http://www.ctohe.org/studentcomplaints.shtml

Delaware

The Delaware Department of Education
The Delaware Department of Education will investigate complaints. Such complaints must be in writing and verified by the signature of the person making the complaint. Oral, anonymous or unsigned complaints will not be investigated. Until the web site is functional, please write or call for more information. The Delaware Department of Education; Teacher and Administrator Quality; John W. Collette Resource Center; 35 Commerce Way; Dover, DE 19904. The Delaware Department of Education phone number is 302‐857‐3388.

Student Complaint Form

District of Columbia 

Office of the State of Superintendent of Education 
http://osse.dc.gov/service/education-licensure-commission-elc-public-complaints

Florida

Florida Department of Education 
http://www.fldoe.org/policy/cie/file-a-complaint.stml

Georgia

State of Georgia Nonpublic Postsecondary Education Commission
http://gnpec.org/gnpec-authorized-school-complainant-form/

Hawaii

Hawaii Postsecondary Education
http://cca.hawaii.gov/hpeap/student-complaint-process/

Student Complaint Form

Idaho

Idaho State Board of Education
http://www.boardofed.idaho.gov/priv_col_univ/student_complaint.asp

Illinois

Illinois Board of Higher Education 
http://complaints.ibhe.org/

Indiana

Indiana Commission for Higher Education 
http://www.in.gov/che/2744.htm

Kansas

The Kansas Board of Regents
http://www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process

Kentucky

Kentucky Council on Postsecondary Education
http://cpe.ky.gov/campuses/consumer_complaint.html

Louisiana

Board of Regents State of Louisana 
http://www.regents.la.gov/page/StudentComplaints

Maine

Maine Department of Education, Office of Higher Education
Complaints shall be addressed in writing to the Maine Department of Education, Office of Higher Education, 23 State House Station Augusta, Maine, 04333, with specific facts and allegations and signed by the complainant. The school shall be notified of any complaints which are to be investigated.

Student Complaint Form

Maryland

Maryland Higher Education Commission
http://mhec.maryland.gov/institutions_training/Pages/career/pcs/complaint.aspx

Massachusetts

Massachusetts Department of Higher Education
http://www.mass.edu/forstufam/complaints/complaints.asp

Michigan

Licensing and Regulatory Affairs (LARA) 
http://www.michigan.gov/lara/0,4601,7-154-61343_35414_60647_2739---,00.html

Minnesota

Minnesota Office of Higher Education
http://www.ohe.state.mn.us/mPg.cfm?pageID=1078

Mississippi

Mississippi Commission on College Accreditation
http://www.mississippi.edu/mcca/downloads/studentcomplaintform.pdf

Missouri

Missouri Department of Education
http://dhe.mo.gov/contactus.php

Student Complaint Form

Montana

Montana University System 
http://mus.edu/MUS-statement-of-complaint-process.asp

Nebraska

Nebraska Coordinating Commission for Postsecondary Education
https://ccpe.nebraska.gov/student-complaints-against-postsecondary-institutions

Nevada

Commission on Postsecondary Education
http://www.cpe.state.nv.us/CPE%20Complaint%20Info.htm

Iowa

Iowa College Student Aid Commission
https://www.iowacollegeaid.gov/content/constituent-request-review 

New Hampshire

New Hampshire Department of Education
http://www.education.nh.gov/highered/compliance-allegation.htm

New Jersey

State of New Jersey Office of the Secretary of Higher Education
http://www.state.nj.us/highereducation/

Instructions and form

New Mexico

New Mexico Higher Education Department
http://www.hed.state.nm.us/institutions/complaints.aspx

New York

New York State Education Department
http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html

North Carolina

University of North Carolina General Administration 
Student Complaint Form

North Dakota

North Dakota University System
https://www.ndus.edu/system/state-authorization/

Ohio

Ohio Higher Ed Department of Higher Education
https://www.ohiohighered.org/students/complaints

Oklahoma

Oklahoma State Regents for Higher Education
http://www.okhighered.org/current-college-students/complaints.shtml

Oregon

Higher Education Coordinating Commission 
https://www.oregon.gov/highered/institutions-programs/private/Pages/private-postsecondary-complaints.aspx

Pennsylvania

Pennsylvania Department of Education
http://www.education.pa.gov/Postsecondary-Adult/College%20and%20Career%20Education/Pages/Students-Complaints.aspx#.ViZEqunluUk

Rhode Island

Rhode Island Board of Governors for Higher Education 
http://www.ribghe.org/students.htm

South Carolina

South Carolina Commission on Higher Education
http://www.che.sc.gov/Students,FamiliesMilitary/LearningAboutCollege/ConsumerInformation.aspx

South Dakota

South Dakota Office of the Attorney General
http://doe.sd.gov/octe/postsecondary.aspx

Tennessee

Tennessee Board of Regents
https://www.tbr.edu/academics/program-integrity-student-complaint-form

Texas

Texas Higher Education Coordinating Board
http://www.thecb.state.tx.us/index.cfm?objectid=C9BD55D4-C5A3-4BC6-9A0DF17F467F4AE9

Utah

Utah Department of Commerce
http://consumerprotection.utah.gov/complaints/index.html

Vermont

Vermont Department of Education, State Board of Education
http://education.vermont.gov/sites/aoe/files/documents/edu-postsecondary-program-complaint-resolution.pdf

Virginia

State Council of Higher Education for Virginia 
http://www.schev.edu/index/students-and-parents/resources/student-complaints/student-complaint-form

Washington

Washington Student Achievement Council 
http://www.wsac.wa.gov/protecting-education-consumers 

Student Complaint Form

West Virginia

West Virginia Higher Education Policy Commission
http://www.wvhepc.edu/inside-the-commission/special-initiatives/state-authorization-reciprocity-agreement-sara/

Wisconsin

State of Wisconsin Educational Approval Board

http://eab.state.wi.us/resources/complaint.asp

Educational Approval Board
431 Charmany Drive, Suite 102
Madison, WI 53719
Phone: 608-266-1996
Fax: 608-264-8477
Email: eabmail@eab.wisconsin.gov

Wyoming

Wyoming Department of Education
http://edu.wyoming.gov/beyond-the-classroom/school-programs/private-school-licensing/

 

Regional Accreditation Agency
Higher Learning Commission 
A Commission of the North Central Association
https://www.hlcommission.org/HLC-Institutions/complaints.html

 

Specialty Accreditation Agency
Accreditation Council for Business Schools and Programs
http://www.acbsp.org/?page=accred_complaints